Frequently Asked Questions

TUNOA Pacific Flavour is an online store and family business, which focuses on bringing and offering value and affordability to combat the increased cost of living in the ever-evolving landscape of online retail. Check here for more details.

Shop conveniently anytime, anywhere on your computer, smartphone or tablet.

We currently ONLY deliver within the Auckland Region - New Zealand. If we expand our delivery locations we'll be sure to let you know.

Tunoa Pacific Flavour delivers in 2 business days, usually next day. Order by 5pm for a next day or 2 business days delivery. Order placed after 5pm will be processed next business day.

This service is not provided as delivery is done locally within the Auckland Region for now. However, you will be notified via email or phone of your order's progress.

We only provide the delivery service at the moment. If we add the Click & Collect option in the future we'll be sure to let you know.

You can pay either by credit or debit card - Visa or Mastercard. You can also pay using PayPal.
In addition, you have the option to make a Bank Deposit.Please Note: Your order will only be processed until payment has been received.

Monday to Friday: 9am to 5pm
Saturday: 9am to 3pm; Sunday: Closed
Holidays may affect these hours.

We want you to be satisfied! If there’s an issue, contact us via email store@tunoapacific.com or you could check out Refund Policy for more details.

Feel free to reach out via email store@tunoapacific.com or phone +64211561676.
You could also use this form to message us directly and we'll be sure to get back to you as soon as possible.